Customer Service Representative

Full Time

This position is responsible for the following duties:

  • Providing effective customer service for all customers by utilizing excellent, in-depth knowledge of company products and programs
  • Providing timely feedback to customers when their order is placed, and also when regarding failures of service or responding to customer concerns
  • Providing timely and accurate information responding to customer order status updates and product knowledge requests
  • Processing customer orders and modifications according to established department policies and procedures
  • Performing other related duties as assigned i.e. answer the phones, keeping store clean, etc.